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Infrastructure Management

Data Centre Management

CacheDigitech infrastructure Management services provides Data centre design, implementation and management Services to our customers. Managed Hosting Services provides end-to-end hosting management on a 24×7 global support via our Network Operation Command Centre (NOC). Our technical support team has experience across technology platforms to deliver exceptional customer support.We provide data center hosting services through our partners which is managed and Operated by our Network Operation command centre.

Cache provides following managed services for Data centre management-

  • Data centre operations – 24×7 Infrastructure monitoring
  • Virtualization and data centre consolidation
  • Enterprise application hosting services
  • Data Centre modernization services
  • Storage management Services
  • Server Management Services
  • Application Management
  • Web Hosting services

End User computing

Cache Technologies Infrastructure Management Services provides our customers highly efficient desktop and user end technology management services. Our desktop Management support services team provides onsite. As well as remote management services to manage customers user end infrastructure.To manage cost,complexity and an ever-changing technology, Cache desktopmanagement team offers Customized solutions like standardized builds,automated software and security tools deployment, remote Desktop management. We provide our customers entire gamut of desktop and user end services from procurement to disposal.We have a team of highly qualified engineers trained in latest software, hardware technology to provide comprehensive back-officetechnical assistance toyour business operations.

Cache Technologies infrastructure
managed Services provides following end user services to our clients-

  • planning and provisioning Desktop Support services & Asset management
  • Standard built, staging and imaging and Planning & testing
  • Install, move, add, change (IMAC) & User end support
  • Technology refresh and upgrade and Deployment
  • Procurement assistance and Disposition

IT Service Desk

TIMS IT Service Desk provides world class infrastructure support to our customers Cache TIMS IT service desk provides a web interface to users for the entire spectrum of service management activities. Our customized IT service tools and Service offerings rangefrom automating existing service desks to implementing new ones, andconsolidating IT service desks to incorporating web-enabled support.Our standardized process based on ITIL methodology provides an interface between service Providers and end users keeping users informed of all relevant service events , changes that Impact them and the business.Our Service desk provides customers a interface which tracks User call from call logging to resolution.Cache matured service desk processes based on TIL methodology, Trained engineering Staff, Well defined SLA’s , standard operating procedures provides an enhancing customer experience.

Cache today has capability to run enterprise service desk for mediumand large enterprises.Our Well equipped Network Operation Centre,robust telecom infrastructure ensures that customer gets best of Remote
infrastructure management services.Cache Technologies infrastructuremanaged Services provides following end user services to our clients-

  • Trend Analysis, performance management, reporting
  • Change management proactive change planning
  • Web self service and knowledge based services
  • Single point of contact for enterprise IT Users
  • Web based call logging and tracking system
  • Security management and virus control
  • User Administration

Enterprise Security

Business operations today can not function without ensuring highest level of Information,
Data security and other security compliance Cache Managed Information Security services helps organizations build a strong information security management system and guide them to Achieve compliance certifications like ISO 27001,
ISO 20000.Cache also helps the organizations to use technology to safeguard their information and data by integrating diverse security technology. Integration of well defined security policies, controls And
Technology security solutions ensure organization consistently meets the security compliance Requirements.

We Are Creatives

— Endeavouring Perfection —